Terms and Conditions of the Online Store www.teotu.info

Registration details of the store administrator: Business: BT Solutions. Business address: The Avenue College Farm, Newbridge, Co. Kildare, Ireland. Registered in Ireland under number: 733015.

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Below you will find the terms and conditions, which include information on how to place an order leading to the conclusion of a contract, details regarding the implementation of the concluded contract, delivery and payment methods available in the store, the contract withdrawal procedure, and the complaints procedure. If you have any comments, questions, or concerns, please contact us at teotu.info@gmail.com.

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§ 1. Definitions

For the purposes of these Terms and Conditions, the following terms shall have the following meanings:

• Buyer – a natural person with full legal capacity, a legal entity, or a legally incapacitated legal entity,

• Consumer – a natural person concluding a contract with the Seller that is not directly related to their business or professional activity,

• Terms and Conditions – these terms and conditions, available at www.teotu.info

• Store – the online store operating at www.teotu.info

• Seller – Business: BT Solutions. Business address: The Avenue College Farm, Newbridge, Co. Kildare, Ireland. Registration number: 733015

§ 2. Preliminary Provisions

Through the Store, the Seller provides Buyers with the opportunity to conclude contracts for the provision of services in the form of products and paper content.

The Terms and Conditions define the terms and conditions of use of the Store, as well as the rights and obligations of the Seller and Buyers.

To use the Store, the following are sufficient:

• Internet access,

• a standard operating system,

• a standard web browser,

• a PDF file viewer,

• a valid email address.

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Buyers may not make purchases in the Store anonymously or under a pseudonym.

When using the Store, it is prohibited to provide illegal content, in particular by sending such content via forms available in the Store.

All product prices listed on the Store's website are gross prices.

§ 3. Services Provided Electronically

1. Through the Store, the Seller provides the Buyer with electronic services, which consist of enabling the Buyer to conclude a contract through the Store.

2. Services are provided electronically to the Buyer free of charge. However, sales contracts and contracts for the delivery of paper content are subject to a fee.

3. To ensure the Buyer's safety and the transfer of data in connection with the use of the Store, the Seller takes technical and organizational measures appropriate to the level of security risk associated with the services provided, in particular measures to prevent the acquisition and modification of personal data by unauthorized persons.

4. The Seller takes steps to ensure the proper functioning of the Store. The Buyer should inform the Seller of any irregularities or interruptions in the operation of the Store.

5. The Buyer may submit any complaints regarding the operation of the Store via email to teotu.info@gmail.com. In the complaint, the Buyer should provide their name, surname, mailing address, and the type and date of the irregularity related to the operation of the Store. The Seller will review all complaints within 14 days of receiving the complaint and will inform the Customer of its resolution via email.

§ 4. Placing Orders

1. The Buyer may place an order as a registered customer or as a guest.

2. A registered customer is a Buyer who has an account in the Store. An account may be created during the order process or by completing a separate registration form available in the Store.

3. If the Buyer has an account, they should log in before placing an order. Logging in is also possible during the order process.

4. Placing an order requires completing the order form after adding selected products, digital content, or services to the cart. The Buyer must provide data necessary to fulfil the order, select a delivery method and payment method, and accept these Terms and Conditions.

5. Submitting the order by clicking the final order button constitutes the Buyer’s declaration of intent to conclude a contract with the Seller. Depending on the subject of the order, the following contracts may be concluded:

   • for physical products – a sales contract,

   • for electronic products – a digital content delivery contract,

   • for stationary training or consultations – a service provision contract.

6. If the order includes products or services of different types, multiple contracts corresponding to the subject of the order shall be concluded.

7. If the Buyer selects online payment, they will be redirected to an external payment gateway. For bank transfers, payment instructions will be provided. Payment must be made within 3 days from the conclusion of the contract.

8. The Buyer must provide true personal data and bears responsibility for false data. The Seller may suspend order processing if the data raises justified doubts.

9. The Buyer declares that all data provided by him in the order form is true, but the Seller is not obliged to verify their truthfulness and correctness, although he has such right in accordance with paragraph 8 above.

§ 5. Payment and Delivery

1. The available delivery methods for orders containing physical products are described on the Store's website and presented to the Buyer during the ordering process. The Buyer is responsible for the delivery cost, unless the Seller specifies otherwise on the Store's website. The Seller reserves the right to split the order into separate shipments without incurring any additional costs for the Buyer.

2. The available payment methods are described on the Store's website and presented to the Buyer during the ordering process.

3. Electronic payments are accepted via Stripe, which supports Visa, Mastercard, Discovery, and American Express payment cards.

4. Payments for orders placed in the Store are made via PayPal or Revolut.

5. The invoice/receipt will be delivered to the Buyer electronically, to the email address provided in the order form.

§ 6. Physical Products

1. Fulfillment of an order for physical products involves assembling the ordered products, packaging them for delivery to the Buyer, and shipping the package to the Buyer according to the Buyer's chosen delivery method.

2. The order is considered completed upon dispatch of the shipment to the Buyer (entrusting the shipment to the carrier responsible for transport).

3. The order processing time is always indicated for each product. Ordered products should be delivered to the Consumer within 5 business days for shipping in Poland and within 10 business days for shipping in Europe, unless the Seller clearly states a longer period in the product description. In such a case, by placing the order, the Buyer consents to the longer order processing time specified in the product description.

4. If the Buyer has ordered products with different delivery times, the binding delivery time for the entire order is the longest of all the products included in the order. The Seller may propose splitting the order into several separate shipments to expedite the processing time for some products.

§ 7. Consumer’s Right of Withdrawal

A consumer who has entered into a distance contract with the Seller has the right to withdraw from the contract without giving any reason within 14 days of concluding the contract.

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The right to withdraw from the contract does not apply to contracts:

• for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the service that the right to withdraw from the contract will be lost after the Seller has performed the service;

• for the supply of digital content that is not recorded on a tangible medium, if the performance of the service began with the express consent of the Consumer before the expiry of the withdrawal period and after the Seller has informed the Consumer of the loss of the right to withdraw from the contract.

In the case of electronic products, the commencement of the service is the delivery of an email to the Buyer with instructions on how to access the electronic product.

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To withdraw from the contract, the Consumer must inform the Seller of their decision to withdraw from the contract by means of an unequivocal statement – ​​for example, a letter sent by post, fax, or email.

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The consumer may use the model withdrawal form available at [https://www.sell.com/consumer/return ...

Starting from January 1, 2021, the right to withdraw from the contract under the terms described in this section and those arising from the Consumer Rights Act also applies to individuals who enter into a contract with the Seller directly related to their business activity, if the content of the contract indicates that it is not of a professional nature for that individual, in particular arising from the subject of their business activity, as disclosed under the provisions of the Central Registration and Information on Business. Therefore, when this section refers to the rights of the Consumer, starting from January 1, 2021, these rights also apply to individuals meeting the above criteria.

§ 8. Liability for Defects​

1. The Seller is obligated to deliver defect-free digital content to the Consumer and to perform the service in a faultless manner.

2. The Seller is liable to the Consumer if the digital content has a physical or legal defect (warranty for defects) or if the service was performed defectively.

3. If the Consumer discovers a defect in the digital content or a defective service, they should inform the Seller, specifying their claim related to the identified defect or submitting a relevant statement.

4. The Consumer may use the complaint form available at website, but this is not mandatory.

5. The Consumer may contact the Seller by post or email.

6. The Seller will respond to the Consumer's complaint within 14 days of receiving the complaint via the same means of communication used to submit the complaint.

7. With respect to Buyers who are not Consumers, the Seller excludes warranty for defects in digital content and services.

8. Starting January 1, 2021, the provisions regarding the Seller's warranty for defects in sold goods applicable to Consumers also apply to individuals entering into a contract with the Seller directly related to their business activity, if the content of the contract indicates that it is not of a professional nature for that individual, arising in particular from the subject of their business activity, disclosed pursuant to the provisions on the Central Registration and Information on Business.

§ 9. Personal Data and Cookies

1. The Buyer provides the Seller with personal data in connection with concluding a contract or contacting the Seller.

2. The Seller is the controller of the Buyer's personal data.

3. The Buyer's personal data is processed for the purpose of fulfilling the contract concluded with the Seller via the Store.

4. If the Buyer has contacted the Seller, their personal data is processed for the purpose of exchanging and archiving correspondence.

5. The Store uses cookies.

6. Details regarding the processing of personal data and the use of cookies can be found in the privacy policy available at www.teotu.info

§ 10. Copyright

The content, images and all products available in the Store are protected by copyright, and their distribution without the consent of the authorized entity may result in civil or criminal liability.

§ 11. Extrajudicial methods of handling complaints and pursuing claims

1. The Seller agrees to submit any disputes arising from the concluded agreements to mediation. Details will be determined by the parties to the dispute.

2. Consumers have the option of using out-of-court complaint and redress procedures. Among other things, consumers can:

   • Referring to a permanent consumer arbitration court to resolve a dispute arising from the concluded contract,

   • Referring to the provincial inspector of the Trade Inspection to initiate mediation proceedings to amicably resolve the dispute between the Buyer and the Seller,

   • Seeking assistance from a district (municipal) consumer rights advocate or a social organization whose statutory responsibilities include consumer protection.

3. More detailed information on out-of-court complaint and redress procedures can be found on the website http://polubownie.uokik.gov.pl.

4. Consumers can also use the ODR platform, available at http://ec.europa.eu/consumers/odr. The platform serves the purpose of resolving disputes between consumers and businesses seeking out-of-court resolution of a dispute concerning contractual obligations arising from an online sales contract or service contract.

§ 12. Complaint regarding non-conformity of the Product with the contract.

1. The basis and scope of the Seller’s liability towards the Customer who is a Consumer for the lack of conformity of the Product with the contract are specified in the Consumer Rights Act of 30 May 2014,

2. the basis and scope of the Seller's liability towards the Customer who is an Entrepreneur under the warranty are specified in the Civil Code of 23 April 1964,

3. The Seller is liable to the Customer who is a Consumer for any lack of conformity of the Product with the contract existing at the time of delivery of the Product and revealed within 2 years from that time, unless the expiry date of the Product specified by the Seller or persons acting on his behalf is longer,

4. Notification of the Product's non-conformity with the contract and the submission of an appropriate request can be made via e-mail to the following address: teotu.info@gmail.com

5. In the above message, in written or electronic form, please provide as much information and circumstances as possible regarding the subject of the complaint, in particular the type and date of the irregularity and contact details. The information provided will significantly facilitate and expedite the processing of the complaint by the Seller,

6. in order to assess the irregularities and non-conformity of the Product with the contract, the Consumer is obliged to make the Product available to the Seller, and the Seller is obliged to collect it at his own expense,

7. The Seller will respond to the Customer's request immediately, no later than within 14 days from the date of filing the complaint,

8. in the case of a complaint from a Customer who is a Consumer – failure to consider the complaint within 14 days of its submission shall be deemed to constitute its acceptance,

9. in connection with a justified complaint from a Customer who is a Consumer, the Seller shall:

• covers the costs of repair or replacement and re-delivery of the Product to the Customer,

• reduces the price of the Product (the reduced price must be proportional to the price of the non-conforming product) and refunds the Consumer the value of the reduced price no later than 14 days from receipt of the Consumer's notice of price reduction,

• in the event of withdrawal from the contract by the Consumer, the Seller refunds the price of the Product no later than 14 days from receipt of the returned product or proof of its return. In the event of withdrawal from the contract, the Consumer is obligated to immediately return the product to the Seller at the Seller's expense,

• the response to the complaint is delivered on paper or another durable medium, e.g., email or text message.

 

§ 13. Final provisions

1. The Terms and Conditions constitute an integral part of contracts concluded through the Store, determining the content of such contracts.

2. All annexes to the Terms and Conditions constitute an integral part thereof, and therefore also an integral part of contracts concluded through the Store, determining the content of such contracts.

3. The Seller reserves the right to introduce and withdraw offers, promotions, and change prices in the Store without prejudice to the rights acquired by the Buyer, including, in particular, the terms of contracts concluded before the amendment.

4. Any disputes related to contracts concluded through the Store will be resolved by the court having jurisdiction over the Seller's permanent place of business, with the proviso that this provision does not apply to Consumers, for whom general rules of court jurisdiction apply.

5. The Seller reserves the right to amend the Terms and Conditions. The Terms and Conditions in force on the date of the contract shall apply to contracts concluded before the amendment to the Terms and Conditions.

6. These Terms and Conditions are effective from January 1, 2021.

7. All archived versions of the Terms and Conditions are available for download in .pdf format – links are provided below the Terms and Conditions.

8. All disputes related to contracts concluded through the Store will be resolved by a Polish common court with jurisdiction over the Seller's permanent place of business. This provision does not apply to Consumers, in whose case the court's jurisdiction is determined according to general principles.

9. Starting January 1, 2021, this provision also does not apply to an individual entering into a contract with the Seller directly related to their business activity, if the content of such contract indicates that it is not of a professional nature for that individual, arising in particular from the subject of their business activity, as disclosed under the provisions of the Central Registration and Information on Business – in the case of such an individual, the court's jurisdiction is determined according to general principles.